Have a question about an order, a product, or anything else? We’re here to help.
For customer support and general inquiries, please contact us at info@emperogear.com. We’ll do our best to get back to you as soon as possible.
You can also follow EmperoGear on Facebook, Instagram, and X for new releases, historical content, special promotions, and updates from the store.
Find answers to common questions about our products and services.
EmperoGear is a historical merchandise brand inspired by the civilizations, empires, leaders, warriors, symbols, and defining moments of world history. Our collections transform historical themes into distinctive apparel, accessories, drinkware, and other products designed for history enthusiasts.
We aim to represent historical subjects respectfully and recognizably. However, our products are artistic interpretations rather than academic reconstructions. Certain colors, poses, symbols, clothing details, or compositions may be adapted to create a stronger and more wearable design.
Each apparel product includes its own size guide on the product page. We recommend comparing the measurements with a similar garment that already fits you well.
There is also a sizing chart page on our menu
Product images are digital mockups intended to show the design, placement, and general appearance of the item. Slight differences may occur in color, print position, scale, or texture due to screen settings, garment sizes, materials, and the printing process.
Most EmperoGear products are made specifically for you after your order is submitted. This production model helps us avoid unnecessary inventory and reduce unsold stock.
Because products are made to order, production time must be completed before the order is shipped.
Our products may be printed or fulfilled by different professional production partners depending on the item and delivery location.
The country where a product is printed is not necessarily the country where the blank garment or original product was manufactured. Where relevant, product pages will provide more specific information about manufacturing or fulfillment.
EmperoGear currently focuses on customers located in the United States and the European Union. Additional countries or regions will be introduced as the store expands.
Every order has two stages:
Most products require several business days to be produced before shipment. Delivery estimates are displayed during checkout or on the relevant product page.
Delivery dates are estimates and may be affected by holidays, severe weather, carrier delays, stock availability, or unusually high order volumes.
Not necessarily. Depending on the products in your order and their fulfillment arrangements, any item may be shipped separately or arrive in a different package. This can happen even when products are purchased together.
If your order is fulfilled in multiple shipments, you may receive separate tracking numbers, and the packages may arrive at different times. The applicable shipping arrangements for your order will be shown at checkout before you complete your purchase.
Shipping is free on all orders, regardless of the number of items or packages.
Once a shipment has been prepared, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking may take approximately 24–48 hours to update after the shipping label is created.
A carrier may create or scan a shipping label before the package begins moving through its network. Tracking updates can occasionally be delayed.
Please check:
Carriers sometimes mark packages as delivered shortly before the final delivery is completed. Please allow one additional business day before contacting us.
Contact us as soon as possible after placing the order. Because our products are made to order, changes or cancellations may only be possible before production begins.
Once an order has entered production, we cannot guarantee that it can be changed or cancelled.
Please contact us immediately if the address is incorrect. We may be able to update it before the order enters production or shipment.
Once a package has been shipped, we cannot guarantee that the address can be changed. Customers are responsible for providing a complete and accurate delivery address during checkout.
Because most EmperoGear products are made specifically for each order, we generally cannot accept returns or exchanges for:
Please review the product description, size guide, color, and delivery information carefully before placing your order.
Contact us as soon as possible and include:
After reviewing the issue, we may arrange an appropriate replacement or refund for qualifying damaged, defective, or incorrectly produced items.
Please do not discard a damaged item or its packaging until the claim has been reviewed.
Send us photographs of the damaged product, its packaging, and the shipping label. Once the damage is verified, we will work with our production partner to provide an appropriate solution, which may include replacing the affected item or issuing a refund.
If one item from a multi-product bundle is damaged, the claim will normally apply to the affected item rather than the entire bundle.
Yes! Our apparel is machine washable. We recommend washing in cold water and tumble drying on low heat to preserve the print quality and longevity of your items.
Contact us with your order number and clear photographs of the product received. If the wrong product, design, size, or color was sent due to a production or fulfillment error, we will review the issue and arrange an appropriate solution.
Available payment methods are displayed securely during checkout. Depending on your location and device, these may include major credit cards, debit cards, digital wallets, or other payment options supported by our payment provider.
EmperoGear does not directly store your complete payment-card information.
Unless a promotion specifically states otherwise, discount codes cannot usually be combined with other discount codes or automatic promotions.
The checkout page will show whether a particular discount can be applied to your order.
Free standard shipping is included on all orders, regardless of the number of items purchased or the total order value.
Shipping is automatically applied at checkout, so there is no minimum purchase requirement to qualify for free standard shipping.
Available shipping methods and estimated delivery times will be displayed at checkout before you complete your purchase.
For longer-lasting prints, we generally recommend:
Always follow the care label attached to the individual garment.
Care instructions may vary between mug types. Please consult the individual product description before placing the item in a microwave or dishwasher.
Handwashing can help preserve printed colors for longer, even when a product is listed as dishwasher safe.
For questions about an order, product, delivery, or damaged item, contact us at:
info@emperogear.com
Please include your order number whenever your message concerns an existing purchase. We aim to respond within a few days.